REFUND POLICY

At VICTORIA FOOTWEAR, we aim to provide quality products and a smooth shopping experience.
If a return is approved, the refund process will begin after the returned product has been received and inspected.

Refund Eligibility

Refunds may be approved when:
The product meets our return conditions
The return request is submitted within the applicable return period
The product is unused and in its original condition
The returned product passes our quality inspection

Refund Processing

Once your return has been inspected and approved, we will notify you regarding the status of your refund.
The time required for the refund to reach you may vary depending on the payment method and financial institution.

Non-Refundable Situations

A refund may not be provided for products that:
Have been worn or used
Are damaged after delivery due to customer use
Are missing original packaging or accessories
Show signs of wear, stains, scratches, or alteration
Are returned after the applicable return period

Sale & Promotional Items

Items purchased during special promotions, clearance sales, or discounted campaigns may have different return or exchange conditions. Please check the terms of the relevant promotion before purchasing.

For refund-related questions:

Email: info@victoriafootwear.com
Phone: 0305 3994289