We want you to be completely satisfied with your VICTORIA FOOTWEAR purchase. If your footwear isn't right for you, we offer returns or exchanges subject to the conditions below.
Return & Exchange Window
Customers may request a return or exchange within 7 days of receiving their order.
To be eligible, the product must:
Be unused and unworn
Be in its original condition
Have all original packaging and accessories
Not show signs of damage, stains, scratches, or wear
Be returned with the original invoice/order details where applicable.
Size Exchange
If you ordered the wrong size, you may request a size exchange within the applicable return period.
Exchange requests are subject to product availability.
Items That Cannot Be Returned
Products that have been worn, washed, damaged, altered, or returned without their original packaging may not be eligible for return or exchange.
Products damaged due to improper use or normal wear and tear are also not eligible.
How to Request a Return or Exchange
Contact our customer support team with:
Order Number
Customer Name
Reason for Return/Exchange
Photographs of the Product
Email: info@victoriafootwear.com
Phone: 0305 3994289
Our team will review your request and provide the next steps.
Return Shipping
Return/exchange shipping charges may apply depending on the reason for the return or exchange.
If the product is received defective, damaged, or incorrect due to an error on our part, VICTORIA will review the issue and provide an appropriate resolution.
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